01 — Support
You are writing to the person who built the plugin.
No ticket system with a queue, no handing you through three levels. An email is enough — we answer within 48 hours, and on working days usually a good deal sooner.
02 — Your enquiry
What helps us help you.
The more precise the first message, the less often a second one is needed. None of it is required — write to us incomplete rather than not at all.
The address of the site
With it we can look up which services actually load there.
WordPress and plugin version
Both are in WordPress under Tools → Site Health → Info.
What you expected and what happened instead
One sentence is enough. A screenshot helps but is not required.
Your support code, if it concerns the licence
It identifies you as the holder without your licence key travelling through inboxes.
03 — Support code
The support code.
When it concerns your licence — releasing a seat, moving to another domain, renewing — we need proof that the request comes from the holder. That is what the support code is for.
Where to find it
In the WordPress backend under Ehrenplatz-Cookie → Settings → Licence, button „Support code“.
How long it lasts
30 minutes. After that you simply fetch a new one — the code is made to be used, not kept.
Why not the key
The licence key does not belong in someone else’s inbox. The code proves the same thing and expires on its own.
04 — Look it up
It may already be written down.
Setup, scanning, the auto-blocker, Google Fonts, consent mode, licensing: the manual works through every part of the plugin, with screenshots from the real backend.
Not bought yet and have a question first? Same address, same response time: cookie@ehrenplatz.ai.